Air Canada (ACA)

Air Canada Classes

Air Canada offers 3 classes of travel service: Business, Premium Economy, and Economy. International Business and Economy class are featured on long-haul international routes, but some flights additionally offer Premium Economy class. Air Canada short-haul and domestic routes offer Business and Economy class. All mainline seats have mood lighting and AVOD (Audio Video On Demand). Air Canada Express has Business and Economy class on Embraer 175 and CRJ705 aircraft, while all other Air Canada Express aircraft feature one-class economy cabins.

• International Business Class: available on Air Canada widebody aircraft. There are 2 different cabins offered: Executive Pod and Classic Pod. All services feature Audio Video On Demand (AVOD) on a touch screen, music by XM Satellite Radio and noise cancelling headphones. The cabin is sold as Business Class-Transcontinental whenever widebody aircraft of Air Canada operate on North American routes, and is sold at a premium in comparisin with narrowbody aircraft's North American Business Class product. The Executive Pods, featured on Boeing 777s and 787s offer electronic flat beds in 1-2-1 reverse herringbone configuration, 21 in (53.3 cm) seat width and 6 ft 7 in (2.01 m) seat pitch. The Classic Pods offer electronic flat beds in 1-1-1 herringbone configuration onboard Airbus A330-300s and Boeing 767-300ER with 21 in (53.3 cm) seat width and 6 ft 3 in (1.91 m) seat pitch. 
• North American Business Class: premium product of Air Canada within North America. All seats have AVOD and new style cabin interiors. Onboard Embraer 175, Embraer 190, and CRJ705 aircraft, seat configuration is 1-2 abreast, via recline around 120°, and 20 in (0.51 m) width. Onboard Airbus narrow-body aircraft, the configuration is 2-2 abreast, via 124° recline, and 21 in (0.53 m) width. Seat pitch is 37 in (0.94 m) onboard CRJ705 aircraft and 39 in (0.99 m) on Airbus and Embraer aircraft. Music is offered via XM Satellite Radio. 
• Premium Economy Class: available onboard Airbus A330, Boeing 777, Boeing 787 aircraft. It has greater recline and larger seat compared to economy class, in 2-4-2 configuration (on Boeing 777) or 2-3-2 configuration (on Boeing 787 and Airbus A330) with 20 in (0.508 m) or 19.5 in (0.495 m) seat width and 37-38 in (0.94-0.97 m) seat pitch. Onboard entertainment includes personal Audio Video On Demand (AVOD), while music is provided via XM Satellite Radio. Air Canada Rouge offers flights with premium economy class product, which is branded as Premium Rouge. It is sold as business class product on North American Rouge flights.
• Economy Class: seats are pitched 31-34 in (0.79-0.86 m) with a width 17.2-18.5 in (0.44-0.47 m) and a recline to 4.5-6 in (0.11-0.15 m). Onboard Air Canada Rouge aircraft, all seats are pitched 29-30 in (0.74-0.76 m) with a width 17.5-18 in (0.44-0.46 m) and 3 in (0.076 m) recline. Configuration is 2-4-2 on Airbus A330, 3-3 on Airbus narrowbody aircraft, 3-4-3 on Boeing 777, 3-3-3 on Boeing 787, 2-3-2 on Boeing 767, and 2-2 on Embraer and Bombardier aircraft. Airbus, Boeing, Embraer and CRJ-705 are fitted with personal Audio Video On Demand (AVOD). Music is provided via XM Satellite Radio. Onboard international flights outside North America complimentary meals are served. For North American, domestic, sun destination and Caribbean trips, food and alcohol can be purchased via Onboard Café while non-alcoholic drinks are complimentary. On narrowbody aircraft, extra legroom Preferred Seat section is available in the front few rows and exit rows of Air Canada economy cabin that provides up to 4 in (0.10 m) more seat pitch. Air Canada Rouge aircraft offer Rouge Plus seats, identical to Preferred Seats, but with up to 6 in (0.15 m) more seat pitch and additional 2 in (0.051 m) of recline.
• Air Canada Express flights: operated by Dash 8-100/300/Q400, CRJ200 aircraft offer bar & refreshment service onboard. The E175 and CRJ705 feature Business Class and personal Audio Video On Demand at every seat. Flights onboard E175, Q400 and CRJ200/705 which are 90 minutes and more boast with Onboard Café.

Baggage

• Carry-on baggage: Regardless of the destination, passengers can bring 1 standard article and 1 personal article. Maximum dimensions of the carry-on include wheels and handles. The baggage has to be light enough that travellers can store it in plane's overhead bin unassisted.

• Checked baggage: Passengers have to use Air Canada checked baggage calculator in order to determine their free checked baggage allowance, as well as any additional fees should they exceed it. Travellers can pay any applicable baggage fees online, when they check in for the flight; at the airport using one of airline's self-service check-in kiosks; or at a check-in counter of Air Canada.

Boarding

All passengers have the responsibility to ensure that they have all the valid travel documents needed to transit through, enter in or exit from each country on the itinerary. The documents required for the travel's outbound portion may differ from the ones required for the return. Together with the normal travel documents that are needed to enter Canada, some additional documentation may be required depending on passenger's country of origin, even if used solely to land in the country and reboard a connecting flight.

Travellers should visit IATA Travel Centre and Travel & Tourism Canada for more detailed information about country-specific visa, passport and health requirements. Another option is to contact the embassy, consulate or high commission of each country on the itinerary.

Air Canada, like all other airlines, adheres to the APIS (Advance Passenger Information System), which requires collection of specific information from all passenger travelling to Canada, to/from the United States and certain other countries. The information is required to ensure aviation security and safety.

Travellers check in online from 24 hours before the flight, or at an Airport Self-Serve Kiosk from 12 hours before the flight up until the check-in deadlines listed below. The boarding pass may be printed at home or at an Air Canada airport kiosk. Another option is to have it sent to a personal mobile device. Any checked bags have to be tagged at an airport kiosk and then proceeded to Baggage Drop-off.

Check-in and Boarding Times

• Within Canada: check in 90 minutes in advance of the flight; check-in/baggage drop-off ends 45 minutes before the flight; boarding gate closes 15 minutes before the flight
• to/from the United States: check in 120 minutes in advance of the flight; check-in/baggage drop-off ends 60 minutes before the flight; boarding gate closes 15 minutes before the flight 
• International (including Mexico and Caribbean): check in 120 minutes in advance of the flight; check-in/baggage drop-off ends 60 minutes before the flight; boarding gate closes 15 minutes before the flight
• From Algiers (Algeria), Casablanca (Morocco), Tel Aviv (Israel): check in 180 minutes in advance of the flight; check-in/baggage drop-off ends 60 minutes before the flight; boarding gate closes 30 minutes before the flight
• to the United States from Toronto Pearson: for departures before 10:00 a.m., wait times are longer than usual at U.S.Customs & Border Protection (CBP) and CATSA (Canadian Air Transport Security Association) pre-board screening. Passengers should arrive at the airport 3 hours before the scheduled departure time of the flight. Pre-board security screening for departures to the United States opens at 3:00 a.m.

Food & Drinks

Air Canada food is available to buy through Air Canada Cafe service on all flights within Canada, Canada and the U.S., and Sun Destinations. Meal options include various snack items on all flights between 90 min-2 hours and fresh selection of meal items on all flights of 2 hours/more.

Passengers may save up to 20% via pre-ordering Air Canada Cafe voucher up to 1 hour before the scheduled flight. Once the voucher is bought online, a code appears on client's boarding pass, and it has to be presented to the flight attendant. The prepaid amount is credited toward the inflight snack purchases. On Air Canada flights, where food is available for purchase, cash is not accepted. Passengers in Air Canada Economy class on flights which offer Air Canada Cafe service are able to purchase a business class meal for breakfast, lunch and dinner.

For Air Canada flights to Caracas and Bogota (business and economy class), and business class flights in North America the company provides special meal options. A special meal in all travel classes of service is also offered on all flights where there is complimentary meal service available. Special meals are ordered up to 18h prior to departure (24h for Kosher meals).