AirAsia (AXM)

AirAsia Classes

AirAsia offers two classes of travel: Premium (Business) and Economy.

• Like most airlines, AirAsia features a couple of different fare types that allow guests to choose ​what services they would like included in their fare. Low Fare is the most basic and includes the seat and 1 piece of carry-on baggage at up to 7 kg. Premium Flex fare also include​s the seat selection, express boarding, one piece of checked baggage, one meal, unlimited flight date/time changes, inseat power socket and a lie flat chair/bed.
• Premium Flatbed Class (essentially Business Class). Air Asia Premium Flatbed is actually Business Class on a budget, with one essential similarity including the choice to recline seat and sleep in comfort. The premium section is located at the front of the plane for easy access upon boarding/disembarkation.
• AirAsia Premium Flatbed is not comparable with a Full Service airline's Business Class. Likewise, the price for Premium Flatbed is far apart from that of another Business Class seat. For an upgrade which costs from RM300 (GBP45) guests get free check-in baggage allowance, enough legroom, lie flat seat,a free meal served whenever they wish, complimentary bottles of water, a thick blanket, a pillow, separate check-in, priority boarding/disembarkation. What they don't get is a beauty kit, free champagne, in-flight entertainment, and endless snacks.  

Baggage

The Baggage Drop & Travel Document Check counter, available at all airports, opens 2 hours prior to the scheduled departure time and closes 45 minutes before the departure time.

• Carry-on baggage: Passengers are only allowed 1 piece of cabin bag onboard which must not exceed 56 cmx36 cmx23 cm including wheels, handles and side pockets. The bag must fit in the overhead compartment. 1 small bag (personal item) is also allowed in addition to that: backpack, handbag, laptop bag, or any other small bag not exceeding 40 cmx30 cmx10 cm. The item must fit under the seat in front. The total permitted weight for the 2 pieces must not exceed 7 kg (15.4 lbs).
• Checked baggage: Each checked baggage mustn't exceed 319 cm overall dimension (height+width+depth) and weigh no more than 32 kg (70.5 lbs). There are no limits to the number of pieces of baggage passengers can check in as long as they're within AirAsia baggage weight allowance. Those who hadn’t pre-booked checked baggage allowance, can still pay for it at the airport counter. However, it is only limited to 15 kg (33 lbs) and will cost more (airport baggage fees apply).

Boarding

• AirAsia Web Check-In is available for individuals/group bookings with up to 50 passengers, as well as for all flights from 14 days up to one hour prior to departure for AirAsia flights and up to 4 hours for AirAsia X flights. Passengers departing from klia2 (Kuala Lumpur International Airport 2) have to perform self check-in. 
• Those who have checked baggage can head to the baggage drop counter. They may be required to get their travel documents verified. Then passengers can proceed to the security checkpoint.
• AirAsia guests traveling to international destinations are required to validate their Web/Kiosk boarding pass at the Self Check-In counter. The boarding pass is invalid until it's stamped as proof of validation.
• All AirAsia passengers have to make sure they leave enough time to get through security, check their bags, etc.
• Travellers are able to print their boarding pass at home but have to drop their bags at Air Asia check-in counter before the cut-off time. 
• AirAsia Mobile Check-in allows passengers to check-in up to 7 days before and up to 4 hours prior to their flight departure. The service is available for any kind of Internet-enabled mobile phones. Travellers are able to print their boarding passes via the 2D barcode scanners/Self Check-In Kiosks found at the airport. 

Food & Drinks

• Low-cost airline AirAsia in-flight meals are optional, not included in the ticket price. Passengers can buy their meal either onboard or buy them online, in advance. Those who buy them online, get discounts of up to 20% and a free drink. Passengers who buy them onboard the flight, may not get the meal of their choice as the company carries limited stock on the flight and the choice of menu is limited.
• AirAsia offers a buy onboard programme named "Snack Attack," offering food & drinks for purchase. AirAsia is accredited by KL Syariah Index. In accordance with Shariah law the carrier does not serve pork or alcohol. This applies to the regional flights of AirAsia group only, and not to AirAsia X flights, which sell beer and wine onboard.
• AirAsia practices 'no outside food' policy, so travelers have to buy hot meals from them. However, for AirAsia flights shorter than 75 minutes, passengers cannot buy hot meals onboard. They are served only to passengers who have purchased meals online.
• Despite the variety of food available on AirAsia AK flights, no special dietary meal options are offered except for vegetarian food.